Seiler Hotel Nicoletta of Zermatt
Zermatt, Switzerland
Deluxe Accommodations with fabulous views
by ScubaMom
 View from the Nicoletta Dining room
View from Nicoletta Balcony
NOTE from ScubaMom:  Be aware that Hotel Nicoletta has now been transformed into the 5 star Le Petit Cervin with suites and double rooms.  It is connected to Mont Cervin Palace with a new underground passage so that you may enjoy the amenties of both hotels.
Read this article as an example of the fine service and personal attention that you will receive with the Seiler Hotel group.  For families, I'd recommend the Hotel Schweizerhof which had a delightful atmosphere condusive to those with children.
Hotel Nicoletta is a 4 star hotel with a central location and some of the best panoramic mountain views in Zermatt. Only one block from main street, this six story hotel towers above and is uniquely located between a north side low standing sports complex with ice rinks (tennis in summer) and a south side one story wellness center containing a spa and indoor pool. 
Built in a modern chalet style, the decor is contemporary European with bright, airy rooms embellished with whimsical art, prints and paintings.  The compact lobby gives little indication of what awaits guests above - south facing rooms with balconies and views of the Matterhorn; north facing rooms with wide open views of the Mischabel mountain range. 
View to the North from Nicoletta Hotel Panoramic Bar
View from Panoramic Piano-Bar on 4th Floor
The entire 4th floor is devoted to panoramic vistas too - the restaurant fills the south side of the floor with glass windows and a wide balcony overlooking the Matterhorn.  The north side holds a bar, spacious reading room and lounge, plus a cozy billiard room all with wide plate glass windows and mountains beyond. 

As if the views were not enough, the friendly staff immediately made us feel quite welcome to their gorgeous part of the world.  Co-manager Beat (be-at) Peter, greeted us on arrival; Merv, the concierge was a delight and took care of all our special requests and dinner reservations. 

We loved the two bartenders - Bruno and Pasquale, Nuno the Portuguese head waiter, the evening piano player Willy from Budapest (who had spent several years in Atlanta), and all the others too. The Nicoletta quickly turned into our new "home away from home" in the Alps! 

We soon discovered even more pluses to this hotel - it shared the Mont Cervin indoor pool and full service spa, easily reached by an underground walkway.  Our two grandchildren did not accompany us on this trip, but if they had, a bright and colorful nursery full of toys was also in the hotel on the lower floor.   This level also had a cozy alpine "cellar" room where afternoon tea and cakes could be enjoyed, or special Fondue dinners were served. We were completely enchanted with our choice of staying at Hotel Nicoletta. 

Hotel Nicoletta
But let's start at the beginning.  Kenny and I were the first of our family of 8 to arrive in Zermatt.  A large wall board at the train station had a list of all hotels, each with a number.  We simply picked up the telephone and called the hotel to announce our arrival.  An electric car came within minutes to collect us and our carry-on luggage and whisk us off to the Nicoletta. 
Checking in amounted to filling out a guest card and we were showed to our one bedroom suite on the top floor. 
An entryway lead to a generously sized living room and wide balcony with perfect view of the matterhorn.  The separate bedroom held two beds pushed together topped with big fluffy duvets (down comforters) and a doorway to the balcony. 
One Bedroom Suite
Nicoletta top floor
Living Room
2 bathrooms
The suite also had his and her bathrooms - his had a full bathroom with shower, hers was a larger bathroom with jacuzzi tub, long countertop and lav, plus commode and bidet.  The living room had a desk and armoire with TV and mini-fridge below.  We were delighted and had enough space when our family of eight wanted to gather in the living room. 

The next morning we went to the dining room for breakfast and as I sat down at a windowside table and looked up, I was astounded with the view.  The early morning sun was just touching the tip of the Matterhorn and slowly moved downward to reveal this famous mountain in all its glory.  What a way to start the day in Zermatt! 

Breakfast and lunch view from the dining room
Our three kids and their spouses began arriving that afternoon.  They had rooms on the second floor (actually the 3rd) all with balconies and views of the Matterhorn.  Side by side twin beds faced a built-in desk concealing a mini-fridge.  Lots of storage and closet space was in the hallway.  A fresh fruit plate and bottle of wine was a thoughtful welcome gift by the hotel. 
 South facing Double Rooms
Each room has fluffy bathrobes and cotton slippers.  These were worn in the room as well as to the pool and spa.  Everyone's favorite routine was to come in after a day of skiing or shopping, take a shower, put on their swimsuit, robe, and slippers and go down to the "wellness center" for a massage, a session in the whirlpool, sauna, or dip in the pool - a great place to meet apres ski before dressing for dinner and meeting in the bar.  I didn't take my swimsuit but wished that I had packed my Caribbean shorts and tops to lounge around the 82 degree spa - my turtleneck knit shirt and sweat pants were a little too warm! 

Three of us brought laptops and found that our room telephones had U.S. phone jacks built in.  The hotel provided local dial up information so that we could connect to the internet for a small fee.  The hotel also had a small "computer booth" in the lobby across from the reception desk for guests to check their email or log onto the internet for free. 

All of us had checked our luggage from our home airports to Zermatt with Air-Rail Swiss tags and these arrived about 2 to 3 hours after we checked into the hotel.  We gave our tag receipts to the desk and they arranged pick up and brought the luggage to our rooms - a wonderful service.  The hotel also arranged for our luggage to ship back to the Zurich airport when we departed. 
McKameys meeting in 4th floor lounge and library
Nick, Lynn, Kara, Max, Corinne, Kenny, Jeff, and Katherine
Once all our family had arrived in Zermatt our routine became to meet at breakfast between 7 and 8:30, leave for the slopes (or shops) between 9 to 10, ski, return mid-afternoon and go to the indoor pool for relaxation.  We'd then dress for dinner and meet in the Panoramic Piano-Bar on the 4th Floor.  Sunday evening was highlighted by a managers' cocktail party during which  Beat Peter and Claudia Pinkwart greeted and visited with guests. 
Beat Peter with two guests at the bar
Rooms with a view:  
Note:  The ground level floor is called "zero", the 2nd level floor is "one"; 3rd level floor is "two", etc.  In other words, our suite 504 was actually on the 6th floor; the restaurant on their "forth floor" is actually what an American would call the 5th floor.  The lowest level was called "minus 1" (-1 on the elevator button!) 

Hotel Nicoletta has several types of accommodations from which to choose.  North facing rooms have large windows with a view to the mountain range; south facing rooms have a long shared patio (1st floor) or private balcony (2nd, 3rd, and 5th) facing the Matterhorn.  Two elevators and a stairwell are in the center of the hotel.  The south side with balconies is shown below - our suite had the uppermost balcony. 

Most of the north and south facing rooms are about 260 square feet (28 square meters) and have a full bathroom with bathtub, lav, toilet, and bidet.  Twin beds are side by side with a table and two chairs in a small sitting area plus a built in desk and countertop with a mini-fridge below. Each room has plenty of storage and closet space.  The south facing rooms have a glass door that opens onto a patio or balcony.  The north facing rooms have large windows.  Some rooms can be connected. 
Two rooms on each floor face west and open to a shared balcony with a village view; they can be turned into connecting rooms if booked together.  Each one is about 400 square feet and have two side by side beds, two bathrooms (his and hers) plus a large sitting area with a sofa. 
Suites with a view: 
The top floor has three suites and two small bedrooms.  The arrangement is as follows: 

<>The south side has Suite 503, Suite 504, and room 505 in an alcove with a door that could be used as a "front door" to all three.  Suites 503 and 504 each have a living room, bedroom, large private balcony with views of the Matterhorn, a "his" bathroom with shower, and "her" bathroom with jacuzzi tub.  A large family needing another room could reserve room 505 which has a double bed and bath with shower plus a door to a large balcony facing west.

 Two bedroom Suite 502
<>The north side has room 501 (double bed and bathroom with shower) and a 2 bedroom "family" Suite 502 with a large living room, master bedroom and lofted "gallery" bedroom, plus one large bathroom with deep tub and a separate shower. Both share a west facing balcony.  Just as the south side, these two accommodations are in an alcove with a door that could be used as the "front door" if both are needed for a large family or group. 

SPA and "Wellness Center": 

Hotel Nicoletta and the Mont Cervin share a large indoor pool and full service Spa which has a ladies sauna, mixed sauna, two one-person jacuzzis, and massage therapy rooms, plus a beauty center.  Five masseuse provide all types of treatments, including light chiropractic by Rony who uses interesting combinations of massage, electro-treatments, and chinese methods to align any achy bones or muscles.  I've had chiropractic and massage all over North America and in the UK and must say his methods worked on me beautifully. 

Wellness Center
Spa and Indoor Pool
Max tries out the Jaccuzi
The girls enjoyed the "Ladies" sauna and the men reported that the "mixed sauna" usually had only men.  The spa area and pool water temperatures were a comfortable and cozy 82 degrees. 

Just outside the wellness center area was a large lounge with tables and chairs overlooking the indoor pool.  A short hallway and stairs connected it to the Mont Cervin Hotel. 
The hotel has a wonderful play room for children and provides daily activities for ages 2 through 8 Monday through Friday.  The hours for a whole day is 9am to 5pm and half day is 9am to 1pm (with lunch) or 1pm to 5pm. The kindergarten is complimentary to guests during the winter season and is closed during summer. 

The staff of Hotel Nicoletta are some of the friendliest, most attentive persons we've ever met on a vacation.  Service was excellent and provided with a smiling efficiency.  The hotel is under the capable direction of Beat Peter and Claudia Pinkwart, both graduates of the hotel school of Lucerne.
Beat & Claudia
Bruno & Pasquele
Merv, the hotel Concierge, was happy to provide information about anything and everything, made our dinner reservations, and any other bookings we needed.  Our motto became "Just ask Merv"!  He's been with the Nicoletta more than 12 years.  Bruno and Pasquele, the bartenders, kept the party atmosphere going each evening with their endless supply of European beers, wines, and unusual cocktails. 
The entire staff is Italian except for Nuno who is Portuguese.  Most of them spoke English and were delighted to help us learn German, French, or Italian.  Service was excellent at all meals. 

Breakfast was a series of buffet tables, one containing sliced meats, cheeses, and watermelon; another full of cereals, yogurts, jellies, jams, fruits, and oatmeal.  A third had hard rolls and fresh bread; nearby was a hot buffet of scrambled eggs, bacon, and sausage.  All types of juice were available with wonderful European coffee that is far better than American brews. 

 Nicoletta Dinner Buffet
An a la cart menu for lunch and dinner offered delicious soups, salads (I had the big gourmet salad with yogurt based "French dressing" more than once), fish, poultry, and meats, plus desserts including scrumptious chocolate mousse.  As with all the Seiler hotels, the restaurant had a daily "dine around" menu which included the Wednesday night buffet. 

We were quite comfortable in the relaxed, friendly atmosphere of the Hotel Nicoletta and all agreed that it has the best panoramic views of the Seiler Hotel group. 

P.S. Be sure to tell Nuno in the dining room and Pasquale in the Panoramic Bar hello for me if you stay at the Nicoletta - both have been at this hotel for almost 14 years! 

Pasquale and Nuno
Pasquale and Nuno
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